Privacy Policy

Last updated: April 1, 2026

At Rise Medical Aesthetics (“Rise,” “we,” “us”), your privacy and trust are a priority. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, book services, or receive care.

1. Scope

This Privacy Policy applies to personal information collected through:

Our website and online forms

Phone, email, and SMS/text communications

In-clinic interactions and appointment-related intake

Your medical information is securely maintained within our practice management system and handled in accordance with applicable healthcare privacy regulations.

2. Personal Information We Collect

We may collect personal information when you book an appointment, complete a form, purchase services, or communicate with us.

Information you provide may include:

Full name

Email address

Phone number

Appointment and service details

Payment information (processed securely through third-party providers; we do not store full card details)

Information collected automatically:

IP address and device information

Browser type and usage data

Pages visited and time spent on our site

Cookie and tracking data

3. How We Use Your Information

We use your information to:

Schedule and manage appointments

Provide safe, personalized treatments

Send appointment reminders and administrative updates

Respond to inquiries and support requests

Maintain accurate records and meet legal obligations

Improve our services and client experience

Send marketing communications (only with consent — you may opt out at any time)

4. Text Messaging (SMS)

By providing your mobile number, you consent to receive appointment-related text messages such as confirmations, reminders, and updates.

Message and data rates may apply.

You may opt out of non-essential messages at any time by replying STOP or contacting our clinic directly.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

Trusted service providers (e.g., booking systems, payment processors, communication platforms)

Healthcare professionals involved in your care, where appropriate

Legal or regulatory authorities, if required

In the event of a business transition (e.g., sale or restructuring), with appropriate safeguards

6. Storage & Retention

Your information is retained only as long as necessary to:

Provide services and support

Maintain required medical and business records

Meet legal and regulatory requirements

Information may be stored securely on servers located in Canada or other jurisdictions, depending on the service provider.

7. Security

We use appropriate administrative, technical, and physical safeguards to protect your information. While we take all reasonable precautions, no system can guarantee absolute security.

8. Cookies & Analytics

We use cookies and similar technologies to:

Support website functionality

Analyze traffic and improve performance

You can manage cookie preferences through your browser settings.

9. Your Rights

You may have the right to:

Request access to your personal information

Request corrections to inaccurate information

Withdraw consent where applicable

To make a request, please contact us using the information below.

10. Children’s Privacy

Our services are intended for individuals 19 years of age or older. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Contact Us

Rise Medical Aesthetics
#107 – 4474 Wellington Road
Nanaimo, BC V9T 2H3, Canada

Phone: 778-716-6901
Email: [email protected]
Website: https://www.risemedaesthetics.com